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Meliá Orlando Celebration is located in the heart of Celebration, Florida, near Orlando's main attractions.
This hotel offers a unique experience, combining sophisticated design with exceptional service, ideal for both business and leisure travelers.
Mission of the Role: As Front Office Manager, you will be responsible for leading and motivating the front desk and reservations team, ensuring exceptional and personalized service for all guests.
This role is key to creating memorable experiences, maximizing customer satisfaction, and contributing to the operational and financial success of the hotel.
What Will You Do?
Manage and motivate the front office and reservations team, ensuring their integration, training, and continuous development.
Oversee daily front office operations, including reception, reservations, and telephone services.
Supervise guest arrivals and departures, ensuring seamless and satisfactory experiences.
Resolve complex guest complaints or issues quickly and effectively.
Ensure the correct implementation of pricing policies and internal audit procedures.
Prepare daily and monthly revenue reports.
Participate in the recruitment and selection of new team members.
Supervise room allocation for groups, VIPs, and regular guests, managing special requests.
Work closely with Housekeeping to ensure the quality of VIP rooms.
Develop and supervise work schedules and assignments for the team.
Ensure complaints are managed and reported to relevant managers with a resolution within 24 hours.
Guarantee the proper application of the standard operating procedures of the front office.
What Are We Looking For?
Experience: At least 2 years of front office or guest service experience, including management experience in a hotel or resort.
Languages: Advanced Spanish and English proficiency (spoken and written); other languages are a plus.
Technical Skills: Proficiency in hotel management software (reservation systems) and tools like MS Word, Excel, and Outlook.
Skills: Excellent oral and written communication skills, leadership ability, problem-solving skills, and attention to detail.
Flexibility: Availability to work varied shifts, including mornings, evenings, weekends, and holidays.
Additional Requirements: Only candidates authorized to work in the U.S. will be considered.
Relocation assistance is not available