About the jobWe are looking for a highly motivated, experienced Front Office Manager will be responsible for the strategic initiatives of the Front Office to join our pre-opening team at the Staybridge Suites Málaga.The function should be supportive, proactive, analytical, and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador, reflecting the company culture and values. Duties & Responsabilities· Ensure the smooth running of the front office department, where all aspects of the guest are delivered to the highest level, ensuring both property and company standards are attained and adhered to. Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.· Develops and implements strategies where key front office metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.· Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.· Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attainedQualifications· Proven experience in front office with strong problem-solving capabilities. Ability to find solutions, offering advice and recommendations · Excellent leadership skills with a hands-on approach and lead-by-example work style. An open, positive and communicative personality. Ability to handle multiple challenging priorities and assignments· Commitment to exceptional guest service with a passion for the hospitality industry. Strong communication and listening skills. · Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Excellent ability to work collaboratively across functions and cultures in a global environment · National academic qualifications / Degree in Hospitality and Revenue Mgt. preferably · 4+ years of relevant experience in Front Office· Professional level of English required. Mastery of other languages is highly valued· PMS OPERA knowledge is highly valued #J-18808-Ljbffr
