.Descripción de la empresaWe're looking for a Front Office Manager to join our team at The Hoxton, Poblenou!The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).More about us...The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.Reporting to the Director of Operations, you will be responsible for the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests.What's in it for you...Become part of a team that's very passionate about creating great hospitality experiences.A competitive salary and eligibility to participate in our discretionary bonus scheme.Food on us during your shift.Enjoy a free night at The Hoxton and a meal for two when you first start with us.Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.Time off to volunteer with one of our partner charities.An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!The chance to challenge the norm and work in an environment that is both creative and rewarding.Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.Excellent discounts across The Hoxton and the global Ennismore family.Descripción del empleoWhat you'll do…Creating a memorable guest experience for our guests that will leave them wanting to return for more.Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team's.What we're looking for…Individuals. You're looking for a place where you can be you; no clones in suits here.Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night
