Front Office Intern - Iberostar Beachfront Resorts

If you are passionate about hospitality and tourism, you are highly oriented towards clients, and you want to keep developing your professional career in an international, but also, family company… Keep reading, you could be interested!
We are a 100% family-owned Spanish company dedicated to the tourism industry for more than 60 years.
We are committed to creating a responsible tourism model.
That is why we launched the Wave of Change movement to protect the oceans; the Star Camp programme, to promote fun with values; the Aliveness concept, to build an authentic culture of personal well-being; and the Honest Food philosophy, based on the freedom to choose healthy food.
We have four- and five-star hotels located in the most popular vacation destinations in Europe, Africa and America.
As part of the Iberostar hotel portfolio, guests can enjoy beachfront hotels, city hotels and heritage hotels.
In addition, there is the JOIA category, the highest level of luxury and excellence.
Their newest addition to the portfolio will be JOIA Aruba by Iberostar 5*.
During your internship you will learn the following tasks: To greet and welcome guests as soon as they arrive at the hotel.
To perform all check-in and check-out tasks.
To provide information about our hotel, available rooms, rates and amenities.
To Respond to guests' complaints in a timely and professional manner.
To liaise with reservations and pre-allocate rooms, bearing in mind the preferences of regular and VIP guests.
To ensure cooperation and helpfulness with all front office and housekeeping departments.
To ensure that the guest list register is updated regularly.
To liaise closely with the housekeeping department on check outs, moves, etc.
To report any faults or defects to the maintenance department.
To be totally security conscious at all times and ensure that effective procedures are in operation.
What destinations do we have available in Spain?
Canary Islands (Tenerife, Fuerteventura and Lanzarote).
Balearic Islands (Mallorca and Ibiza).
Mainland (Cádiz, Marbella and Málaga).
If you are interested in a different start date, internship duration or destination please get in touch with us.
Erasmus + student.
High level of English is required, other languages are a plus.
Spanish is not required but German can be for some destinations.
Excellent communication skills and passion for hospitality.
Role: Front Office Intern - Iberostar Beachfront Resorts Job Type: Apprenticeship , Full Time Location: Palma, Apply for this job now.