Front Office/Guest Relations Internship

Description Resorts: Sani Resort, Ikos Olivia, Ikos Oceania, Ikos Aria, Ikos Odisia Ikos Dassia, Ikos PortoPetro, Ikos Andalusia.Locations: Halkidiki, Kos Island, Corfu Island (Greece) Estepona, Mallorca (Spain)Positions: Front Office Trainee, Guest Relations Trainee, BellboyFront Office Trainee• Welcome and greet guests providing a friendly, efficient and courteous service• Undertake check-in, check-out & payment transactions• Answer telephone calls, handle complaints, arrivals, departures and rest functions• Excellent knowledge of the resort and the facilities as well as of daily events, activities and food & beverage functions in order to provide accurate information to guests• Be fully informed about the daily workload of the hotel (arrivals, departures, VIP guests and rest functions)• Be fully informed about the daily workload of the hotel (arrivals, departures, VIPguests and rest functions)Guest Relations Trainee• Welcome and greet all arriving & in-house guests with a pleasing smile• Assist guests with all check-in procedures, issue room keys, and answer any questions.• Review arrival lists and records, including arrivals, departures, and VIP guests.• Answer client inquiries in a timely manner.• Promote the services provided by our hotel.• Address grievance issues and inform Guest Relations Manager as required.