Company DescriptionPullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG. It's one of the most iconic hotels in Melbourne with a long legacy of providing first-class accommodation to business travelers, excited tourists, and energetic sports fans.Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heartwarming moments.The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.Hospitality is a work of heart.Join us and become a Heartist.Job DescriptionWe have an outstanding opportunity to join our Front Office team as a Duty Manager!The role reports directly to the Front Office Manager and the Director of Operations. Your primary responsibility is ensuring a high level of guest service at all times across the hotel.As Duty Manager, your tasks and responsibilities will consist of, but are not limited to, the following:Assist with the management of all operational departments as required.Management of roster, costings, and forecasting.Professional development of Guest Service Agents to ensure strong succession planning.Involvement in and management of setting KPIs for Front Office & guest satisfaction.Process and assist with check-in and check-out of guests, ensuring all procedures are adhered to.Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations.Immediately attend to guest requests, leading by example to other members of the team by being proactive and resourceful.Responsibility for the health and safety of all patrons, guests, and staff members.Oversee the whole guest experience from Reservation through to departure.Be a confident person who can approach people and initiate conversation.Manage your time effectively and handle juggling numerous tasks at once.Qualifications• College degree in hotel management or related field.• Previous experience in a Front Office management role.• Strong commercial/business acumen.• Experience with Front Office Systems (Opera).• Fluent in English both written and verbal.Additional InformationCompetitive salary and benefits package.Opportunities for professional growth and career advancement.A supportive and dynamic work environment.
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