Front Office Agent | Rc205

Reporting to the Front Desk Supervisor, responsibilities and essential job functions include but are not limited to the following:
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Verify/adjust billing for guests.Process all payment types such as room charges, cash, checks, debit, or credit.Coordinate with Housekeeping to track room status and guest concerns.Answer, record, and process all guest calls, requests, questions, or concerns.Consistently offer professional, friendly and engaging service.Input and access data in reservation system.Follow proper escalation procedures when addressing guest concerns.Become an in-house hotel ambassador of all services and outlets of the hotel. Minimum Requirements:
Graduates related to Tourism / Hospitality Management from around the world.Friendly and guest-oriented with strong verbal and written communication skills.Good knowledge of Spanish and English languages; other languages are a plus.Strong interpersonal and problem-solving abilities.Highly responsible & reliable.Ability to work cohesively with fellow colleagues as part of a team.Ability to focus attention on guest needs, remaining calm and courteous at all times.
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