Front Office Agent - (Islas Baleares) | [J843]

Empresas: Portals Hills Boutique HotelPosition: Front Office AgentResponsibilities:Interact with guests to ensure a great experience at the hotel.Respond to guest calls or inquiries about individual room reservations and provide information.Ensure clear communication with guests, obtaining all necessary information and assisting them to meet their expectations.Greet guests warmly and perform registration procedures.Perform check-in, check-outs, and cashiering.Complete preparatory Front Desk tasks noted on the Front Desk Check-List, including room assignments, Rack Checks, Pre-registrations, Group Pre-registrations, and processing VIP procedures as instructed by the Front Office Manager.Provide friendly and efficient service to hotel guests.Handle guest and colleague requests quickly, efficiently, and professionally.Attend to guest complaints in a friendly, efficient, and professional way.Complete and update guest profiles with new information or feedback.Assist with individual reservations, confirmations, room need requests, and guest concerns.Follow standard operational procedures of the department.Carry out duties requested by the department head and assist other departments when required.Inform guests about hotel products, services, and other requested information.Provide guests with appropriate room assignments, room keys, and directions, while up-selling when appropriate.Promote and sell the hotel's promotional activities, including loyalty programs.Check shift revenues, count cash at the end of the shift, and report deviations to the department head.Stay informed about hotel facilities and nearby sights of interest.Ensure service areas and equipment remain tidy, well-stocked, and in optimal working order.Requisitos:High school diploma or Bachelor's degree in hospitality.Minimum 1 year of experience in a similar position within the hospitality industry.Fluency in Spanish, English, and German.Opera Cloud experience required.Excellent oral and written language skills.Experience with several hotel operation systems.Excellent organization and communication skills.Friendly and customer-oriented.Attention to detail.Problem solver.Good listener.Flexible and team-oriented.
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