Empresas: Holiday Inn Barcelona - Sant Cugat For our new hotel opening we are looking for a Front Office Agent*.
Your Tasks: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As our Front Office Agent*, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You'll also create the warm atmosphere that makes our guests feel at home in any location.
Your tasks include: -Guests satisfaction as the most important task -Answer, screen and forward incoming phone calls/mails -Register and check guests in -Close guest accounts and check guests out -Inform guests of the hotel rates and services -Process accurate payment of guest accounts -Complete and maintain any incident reports -Listen and respond to guest queries -Maintain a neat and orderly front desk and reception area -Night shifts are also part of it We Offer: Who is perfect? Admittedly: we are not always.
But we are getting better every day, constantly learning what you need in your team and what guests really want.
We promise: There is more to come.
If you feel addressed, we look forward to your exciting application.
Please use the "Apply" button.
*The job title does not mean the male variant, but stands for the gender-neutral designation of the profession.
We welcome people of any gender, origin, sexual orientation and religion.
Requisitos : Your Personality: -Proven work experience as a receptionist -Solid written and verbal communication skills in Spanish and English -Computer skills -PMS Skills, preferrable with OPERA -Ability to be resourceful and proactive when issues arise -Multitasking and time-management skills, with the ability to prioritize task -Ability to handle stress and stay calm under pressure -Customer service attitude -High school degree; additional certification in Office Management is a plus -Team work