The Front Desk Supervisor will provide the best in-house guest experience to visitors, employees, and brands when in our Management Offices.
He/She is part of the hospitality team within the space and closely works with all the teams. He/She is responsible for looking after all employees' requests and the daily duties and running of the Offices.
Working to and in support of the Office Manager.
KEY RESPONSIBILITIES:
Supervision of the Front Desk area:
Follow standards and guidelines provided for the etiquette, tone, and language to be used when dealing with guests.
Ensure all internal (staff) & external (brand) enquiries are dealt with efficiently and with a high quality of service.
Take responsibility for the Front Desk area as the first filter for the Office Manager.
Lead & supervise the Front Desk area to assure full development & performance.
Deliver consistent service to guests either by telephone or in the offices.
Create and maintain excellent business relationships with guests at all times and do everything possible to exceed their expectations.
Office Coordination, Admin & Support:
Conduct & supervise the start of the day set-up and end of the day close down of Reception systems and processes.
Execute Gravity point & wellbeing program according to the main Office strategy, from the weekly BAU to the seasonal treats.
Manage Reception/Office Petty Cash.
Reporting.
Other tasks:
Team Meetings among both Office Departments.
Provide Director's support, e.g. Director of Hospitality & Guest Experience on an ad-hoc basis.
Maintain communication channels with mainly HR, Operations, and Hospitality, but all office members too - daily.
Requirements:
Excellent verbal, written, and interpersonal communication skills (Spanish & English).
Strong organisational skills, critical thinking skills, and solution-oriented mindset.
Motivated by providing excellence in service.
Demonstrates drive, resilience, and flexibility when working in a dynamic and fast-paced environment.
Ability to work successfully to tight deadlines and within commercial budgets.
Confidentiality.
Ability to remain calm and prioritise workload.
Strong detail-oriented profile.
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