Empresas: InterContinental BarcelonaThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of an outstanding experience.
You'll also create a warm atmosphere that makes our guests feel at home.
As a brand ambassador, you will become a role model and your goal will be to sustain our intercontinental life.
Daily Tasks: • Be the warm welcome that kicks off a memorable guest experience • Acknowledge Rewards Club members and returning guests, in person or on the phone • Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay • Handle cash and credit transactions • Start every stay right, by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes • Stay one step ahead of guests' needs – record and act on their preferences, and handle their requests, questions, and concerns • Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary • Stay safe all the time.
Follow our safety procedures, report all incidents • Always know what events and activities are on the day's schedule • Jump into other ad-hoc duties when your colleagues need your help • Be communicative with your own team and with the rest of the departments • Check guests´ incidences on a daily basis and make sure they are solved in a satisfactory manner.
• Carry out tasks in accordance with the hotel´s procedures • Show confidence when dealing with guest´s compliant • Assists all departments in servicing the guests, especially during high-volume periods • Room assignment in accordance with guest´s preferences.
• Ensure the work area is clean and tidy at all times.
• During shifts in the club Lounge assist FB if needed • Assist guest with luggage if needed • Drive a great working environment for teams to thrive • Support different CSR initiatives held by the hotel.Requisitos : • A higher education qualification or similar in hospitality management • 5* Experience is a must • Experience - ideally, you'll have spent at least 1 year in a front desk or guest service position • Fluency in the local language and English.
Any additional language (especially Chinese, Russian, or Arabic) will be highly considered.
• Flexibility - night, weekend, and public holiday shifts are all part of the job • Strength - at specific times you'll need to lift, push and pull big objects.
This can involve bending and kneeling.