French Technical Support Advisor - Tech Sector For a new exciting project in the Tech sector, we are looking for Technical Support Advisors to solve any issues customers may face. Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.
As a Technical Support Advisor, you will bring your specialist skill set to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day as you share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
Responsibilities: Identify and analyze the technical issues of the customer by showing active listening and asking clear and concise questions. Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems. For each customer contact, gather and document all relevant information into the system to ensure a high level of service is delivered. Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position. Your Profile: Native or Proficient in French (C2) Fluency in English (B2) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users. Demonstrate patience when communicating and solving issues. Treat all data and personal information with utmost confidentiality. Proactive, self-motivated, and a great team player. What do we offer: Competitive wages (14 monthly payments per year) Performance bonus Health insurance with a dental plan (after 6 months contract) Relocation package - shared accommodation and flight reimbursement Opportunities for career progression and possibilities for an international career through the International Mobility Program Additional Benefits: Work with adventurous people from over 15 nationalities. Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties, and events, and much more! We promote inter-company mobility to work at any of our sites around the world. Proactivity: We are creative and solutions-driven and don't rely on existing methods. We are flexible, open to change, and constantly question the status quo.
Long-term relationships: We develop relationships with a view to forming successful and sustainable long-term partnerships of mutual benefit.
Knowledge: We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work will do more than just find that absolute professional for you. We judge the person also at their personal and contactual abilities. Will he/she fit within your organization structure? Is he/she a real team player? Will he/she show enough leadership to lead a larger unit? Is it a real personality, and will he/she estimate that very special procedures characterizing your organization?
A company specialized in recruitment and selection will take those aspects seriously in.
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