French Speaking Technical Support | Vn230

French Speaking Technical Support Advisor Benalmadena, Spain Basic salary €18,400 + bonus = €20,200 OTE Job Overview The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication channels.
He/she must give information in a practical and clear manner within the set parameters.
Job Duties Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
Job Requirements Supports a minimum of two languages fluently both written and spoken.
Enough understanding of the English language to follow training.
Preferably with a completed ICT training.
A strong technical affinity; experience in the technical field is a plus.
Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.).
A good understanding of the MS Office environment is essential.
Good telephone etiquette.
Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
Job Types Full-time, Commission, Permanent Salary €18,400.00 - €20,200.00 per year Application Question(s) Do you live in Costa del Sol, if not are you willing to move there?
Do you have a Spanish work permit or EU passport?
Language French (required) #J-18808-Ljbffr