French Speaking Customer Experience Officer

The main responsibilities of the position include:
Deal with clients' inquiries via live chat, email and telephone
Perform personal clientele analysis and take actions as required
Handle client inquiries appropriately and ensure that high level service is provided
Promote available products and services to clients
Develop and maintain excellent relationships with prospective and existing clients
Cooperate effectively with other departments as required
Contribute to team effort by achieving targeted results
Main requirements:
Degree in a business-related field
Client handling experience in the financial services sector is a definite plus
Fluent French speaker with excellent oral and written skills in English
Ability to multitask and maintain a high-level of organization
Outstanding communication and interpersonal skills
Excellent computer literacy
Valid work permit required
Benefit from:
Attractive remuneration package
Intellectually stimulating work environment
Continuous personal development and international training opportunities
All applications will be treated with strict confidentiality!

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