You Lead The Way.
We've Got Your Back At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
As a new member of our team, you will work from the office for a few months until certain performance standards are met.
During this time, your learning will be enriched by meeting other colleagues and leaders and having the opportunity to sit side-by-side and learn from your peers.
There may also be occasions during this time where you have the opportunity to work some days from home.
Customer Care Professional - Global New Accounts Go above and beyond at a company that sets the standard for customer-first service.
Role & Responsibilities: Meaningful, rewarding work performed with integrity.
Here's just some of what you'll do in this role: Build meaningful relationships with our Customers by offering custom solutions and negotiating a positive outcome for the Customer and American Express.
Meet and exceed quality goals, compliance regulations, and productivity targets.
Uphold the Data Protection and Privacy Act for our Customers.
Update systems accurately and efficiently.
Re-prioritize to adapt to the ever-changing environment.
Additional Details: Workplace Flexibility: Our operating hours are 9 am to 8 pm CET and have 2 shifts across the day; temporarily some shifts may be worked remotely.
American Express offers a fantastic and diverse working environment.
High performance is rewarded with target-driven incentives.
Preferred Skills: Unique career journey shaped by your talent and curiosity: Highly fluent in French, with strong verbal and written communication skills especially in a business context.
Additionally, basic English or Spanish would be desirable.
Demonstrate personal excellence by remaining positive in difficult situations.
Display a passion to serve by delivering outstanding service in every interaction with our Customers.
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
Strong interpersonal, communication, and listening skills.
Assertiveness to handle difficult conversations.
Excellent negotiation, influencing, and resourcefulness skills.
Analytical and problem-solving skills with strong attention to detail.
Outstanding organizational skills.
Navigate multiple systems and digital tools to service our Customers.
Confidence to work in a virtual environment.
Proven ability to deliver high productivity and quality work under minimum supervision.
Offer of employment with American Express is conditioned upon the successful completion of a background verification.
Why American Express?
There's a difference between having a job and making a difference.
Amex has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to #J-18808-Ljbffr