French Speaking Customer Care Advisor - Luxury Brand

An exciting role has arisen for a French speaker to join a successful Luxury Fashion Retail and e-commerce team based in Merton, South London. We are looking for a French Customer Service Representative to join their fun, dynamic and friendly team. If you work in a retail environment, this could be a step up to an office based role.The package:Salary: £13 per hour (£25,500)Working hours: Monday to Friday 9am -5.30pm.Location: Merton near Wimbledon and MordenThis is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French. It will be a temporary position to cover the busy Christmas period, but it may be extended to a permanent role in the new year.Responsibilities of the Customer Care Advisor:Assisting French and English speaking clients with product enquiriesUpdating and maintaining the order databaseProviding support to clients registering online and having their orders processed through the websiteAssisting clients with any issues regarding returns or orders via email and phoneDealing with any complaints in a timely manner - escalating any issues to relevant departmentsLiaison with the fulfilment team when necessaryConvert customer enquiries into sales opportunities - upsellHandling accounting enquiries with the finance teamRequirements of the Customer Care Advisor:Excellent English language skillsFluency in FrenchTo apply, please send your CV in English and in Word format to Tom.
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