Location: Madrid, Spain (On-site, Hybrid after 6 months)
Position: French-Speaking Client Service Manager
Languages Required: Fluent French, Good Level of English
Schedule: Monday to Friday
Contract Type: Permanent
Are you an experienced client service professional fluent in French?
Join our dynamic team in Madrid as a Client Service Manager, where you'll lead customer relationships, drive satisfaction, and develop impactful solutions for our clients.
Enjoy a hybrid work option after 6 months of on-site collaboration.
What You'll Do: Lead and manage client accounts, ensuring a high level of customer satisfaction.Act as the main point of contact for French-speaking clients, addressing their needs and concerns effectively.Collaborate with internal teams to develop and implement client-focused strategies.Oversee service delivery to ensure adherence to quality standards and deadlines.Prepare and deliver performance reports and insights to clients.Support and mentor the customer service team to achieve their targets. What We're Looking For: Fluency in French (spoken and written) and a good level of English.Proven experience in client service management or a similar role.Strong leadership, communication, and interpersonal skills.Ability to handle multiple accounts and priorities in a fast-paced environment.Problem-solving mindset with a focus on delivering results. What We Offer: Permanent contract with a competitive salary and benefits package.Work-life balance with Monday to Friday shifts.Comprehensive training and onboarding program.Opportunities for career growth in a supportive, multicultural environment.A hybrid work model available after 6 months of successful on-site performance. How to Apply:
If you're ready to take on a leadership role and make a difference in client service, send your CV in English.
Join our team and lead the way in creating exceptional client experiences!
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