Description
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join as Inside Sales RepresentativesPurpose of the role:As a member of the Teleperformance team, you will be working on outbound leads to acquire new advertisers for Local Services Ads.You will become a digital consultant, advising them on their digital advertising strategy, with the opportunity of having a significant impact on their business. It is a target driven environment, where you will work towards individual sales targets as well as being part of a larger sales team responsible for increasing the Client customer base across EMEA.Your responsibilities:Achieve a minimum number of interactions (phone call and/or emails) per dayQualify and manage inbound leads and the overall sales pipelineIdentify the needs of the business and personalize the product towards the related businessProperly prepare and set expectations with businesses about the onboarding and go-live processDevelop a deep understanding of the onboarding requirements/processes for our product across different regionsWork closely with businesses to collect and submit information required to complete our onboarding processAccurately advise and support businesses on each verification requirement as they work to complete the onboarding processSuccessfully troubleshoot or escalate issues and feedback through the appropriate channels of supportWork in a fast-changing, fast-paced workplace
Requirements
French: C2 levelAbility to speak and write English fluentlyAt least 1+ years of experience in similar fields: sales, recruiting, customer-facing roleExperience working in a call center environmentExtremely high attention to detail and strong organizational skillsStructured communicator, both written and spokenAbility to produce high-quality work in a fast paced environment under strict deadlinesProficient in Google Docs and Sheets and/or Microsoft Word and ExcelAbility to work independently and complete day-to-day tasks with minimal supervision
Offer
Full time position (39h per week, Monday to Friday)Permanent ContractSalary 22.785€ gross/year + up to € 2.734€ gross/year in bonus.This is a Hybrid working model in Barcelona.Relocation supportReferral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)3 weeks of intense introduction training on Local Services Ads and specific sales training.A permanent presence of coaches who will facilitate your personal and professional developmentEstablished career path to grow within the projectContinuous training and certifications.Bi-weekly, monthly or quarterly contestsEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamOffice location surrounded by the sea
