Description :
Radisson Hotel Group is introducing EMMA, a cutting-edge unified technology platform designed to revolutionize hotel operations. EMMA streamlines multiple systems into a single platform, ensuring that "Every Moment Matters." We seek a Roll Out Trainer to support the rollout in facilitating a seamless and effective integration of the EMMA system.
Key Roles and Responsibilities :
Provide remote support and high-value training sessions on EMMA pre-implementation and post-implementation for any hotel in the RO plan scope.
Offer exceptional support to various departments within EMMA.
Deliver digital on-the-job training and support for the solution to hotel staff and management.
Assist the RO Coordinator with all training activities to ensure a smooth transition to the new system.
Participate in additional on-site (if exceptionally needed) or remote activities as needed to enhance processes and training.
Perform daily tasks from a home-based office.
Training employees follow up.
Training materials update and review.
Competencies & Skills Requirements :
Highly organized with strong administrative skills.
Excellent interpersonal communication skills, particularly within operations.
Proven experience in training.
Self-motivated problem solver who thrives in a dynamic, customer-focused environment.
Strong organizational and troubleshooting abilities with keen attention to detail.
Demonstrated ability to maintain composure under stress, respond to customer needs promptly and effectively, and adapt to change.
Highly analytical, technically proficient, and quick to learn new tools and software.
Strong listening skills with the ability to ask effective questions.
Ability to create reports and a strong understanding of database principles.
Job Requirements and Qualifications :
Minimum of 2-3 years of experience with hotel departments.
Proficiency in French & English is required; Spanish is advantageous.
Position is home-based with occasional travel as needed.
If you are passionate about technology and hospitality, and meet the qualifications, we encourage you to apply for this exciting and innovative EMMA project!
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