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Job DescriptionAs a Customer Service Consultant, you will be the primary contact for Lufthansa passengers, answering questions mostly regarding flight reservations, cancellations, and online check-in via phone.
ResponsibilitiesHandle customer inquiries related to flight reservations, cancellations, and online check-in.Take calls in your market language and in English from various countries (e.g., Germany, Scandinavia, United States).Profile RequirementsFluent in French and intermediate in English.Strong communication, multitasking, and problem-solving skills.Previous experience in customer service is a plus.We OfferA remote position based in the Czech Republic (either you live in the Czech Republic or want to relocate).A professional and multicultural working environment.Modern induction training and a clear career path.Experience working in a world-leading flight company.Opportunity for growth within the organization.A long-term contract.Full-time job: Sunday - Thursday, 7:30-16:00.Meal allowance.Paid flight ticket and accommodation for the first 2-3 months.Fixed salary plus bonus.Contact, Insurance, and Other InformationThe Client supports you in opening your own bank account and obtaining a tax number. After 6 months of employment, there is a possibility of working part-time. According to Czech law, employer and employee contributions to health and social insurance begin from the first day of employment. All employees receive special benefits and discounts for services and products, such as flight tickets, Multisport cards, and free psychology and psychotherapist services.
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