French Customer Service

Thinking about moving abroad? Take a look at Barcelona where there is a lot to do and experience. You will be able to visit a good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure? Take a look at this job position You will be working on a project with relatively simple processes, but accuracy is an absolute must. Dealing with questions from credit card holders and responsible for the security and protection of credit card data. Identity control, answering questions, and explaining about possible steps to follow belong to the core tasks. There is a training program in which you will go through all the aspects of the job (the focus will be on privacy related themes). The training period consists of 5 days, of which 1 day will be practice. Profile Fluent in French Working proficiency in English Experience as a Customer Service Agent Communicative and empathetic Disciplined and accurate Respectful and positive toward customers Solution-oriented thinking Patient Reliable Daily tasks Blocking lost/stolen credit and debit cards You will handle inquiries from credit card holders and ensure the security and protection of credit card information Identity verification, answering questions and explaining any steps are among your core duties Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card Handling claims files Benefits Paid training Free Spanish lessons (once a week) Unique, atmospheric, people-oriented call centre, with a good dose of fun Market-based basic salary with the possibility of a bonus Employee benefits such as meal card, transport card and private insurance 4 company outings per year Free fruit and coffee Growth opportunities Location Barcelona, Spain