We are bsport. The place to be! bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing, and more, to streamline operations and boost their commercial success.
Since we launched in 2019, we have already achieved the following:
We've built a community of over 7 million users.We have finalized the biggest Series B this year.Grown our team to more than 160 employees.We're continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!
Join us to write the next chapter of your career!
About the role:
As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform through friendly, proactive, and solutions-oriented interactions.
What will be your impact: Assist customers: Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively.Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge.Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.You would be a great fit if you have: Proficiency in French as your primary language and are fluent in English (other languages are a plus).Excellent communication skills and a customer-centric mindset.Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus).Strong multitasking skills, effective prioritization, and adaptability in a dynamic environment.Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.
If you're excited about this role but don't meet every qualification, we encourage you to apply—curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.
Please provide your CV in English. What We Offer: Our benefits package is thoughtfully crafted to ensure you feel valued, supported, and empowered. We also offer ample career growth opportunities through continuous learning and mentorship. Plus, we're continuously enhancing our offerings—exciting new perks are on the way!
Attractive compensation package: Competitive base salary, performance-based bonuses, and equity options, aligning your success with the company's growth!Career growth and development: Fast-track your career growth with personalized development and training.Diverse & global team: Work alongside a multicultural, international team that celebrates diversity and creativity.Work-Life harmony: Enjoy the flexibility of a hybrid model, with remote days to support your work-life balance.Paid sick days: Feel supported with paid sick leave, because your health and well-being come first.Team building & sports activities: Exciting team-building, after-work gatherings, and sports initiatives designed to inspire and energize.
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