French Customer Advisor - Barcelona

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in French? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for French-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.Responsibilities:Communicate with customers via phone, chat & e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction, representing a major brandProvide troubleshooting for mobile devices (mobile phones, tablets & more)Assist customers to manage/secure their account & passwordsSet-up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support Interaction ExpertsWhat you will bring:Fluency in French (minimum C1) and Advanced English knowledgeFamiliarity with iOS and/or MacOS, or comparable technology is a plusGreat communication skillsPrior customer support experience would be an advantageStrong troubleshooting skillsRequirements:Fluent in French & EnglishHighschool DegreeDynamic and ProactiveStrong understanding of online community dynamics and digital content trends.Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues.Abroad Relocation package on offerAble to immediate start (the projects will start from the 12th of August, onwards)Conditions on offer:Full time (40h/week) + 2 Days OFFMonthly salaryBonusesBenefits (Spanish lessons, free entrance to various spaces and much more)Health insuranceAbroad Relocation package on offer#J-18808-Ljbffr