Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in French? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for French-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.
Responsibilities:
Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
What you will bring:
Fluency in French (minimum C1) and Advanced English knowledge
Familiarity with iOS and/or MacOS, or comparable technology is a plus
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills
Requirements:
Fluent in French & English
Highschool Degree
Dynamic and Proactive
Strong understanding of online community dynamics and digital content trends.
Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues.
Abroad Relocation package on offer
Able to immediate start (the projects will start from the 12th of August, onwards)
Conditions on offer:
Full time (40h/week) + 2 Days OFF
Monthly salary
Bonuses
Benefits (Spanish lessons, free entrance to various spaces and much more)
Health insurance
Abroad Relocation package on offer
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