.We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.Great journeys start with TrainlineNow Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be.Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid, and Brussels. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.Job Description The Fraud Review Team Lead plays a key role in fraud prevention, managing the Fraud Review and Chargeback Administration teams. They will oversee performance, set objectives, track progress, and ensure team goals are met. Additionally, they will raise fraud awareness across the Edinburgh office and collaborate with the Fraud Analytics Team Lead to turn data insights into actionable strategies.This role requires an average of 3 days a week in our Edinburgh Office (2 days a week from home).Shifts: You can choose 8am-4:30pm, or 9am-5:30pm for each day.Responsibilities Supervise the Fraud Review & Chargeback Team: Provide guidance, set goals, and manage the day-to-day operations of the Fraud Review Agents & Chargeback Agents both in office and remotely.Mentor and develop team members: Ensure the team has the necessary skills and knowledge, offering training and guidance where knowledge gaps are identified.Performance management: Conduct performance reviews, provide feedback, and address issues within the team.Monitor fraud trends: Ensure your teams stay updated on the latest fraud trends, groups and emerging threats to ensure accurate fraud rules are in place.Reporting: Create detailed reports on Fraud Review Agent & Chargeback Agent performance, such as agent effectiveness and success rates.Collaboration with other departments: Ensure all fraud prevention efforts align with our front-line teams, ensuring that Knowledge briefs are updated, and customers are managed effectively.Provide insights and updates: Regularly brief senior management on team issues, fraud trends, and high-risk areas.Recruit a high performing team: Work with Senior Manager to run recruitment campaigns and conduct interviews of both internal and external applicants.Qualifications Experience leading a team in an operational environment, with a proven track record of mentoring, coaching, and developing team members
