.Job title: Fraud Operations Specialist -Spanish and English - Late ShiftLocation: CeutaOverview of the role:Have you ever considered what a week in the life of our bilingual Fraud Operations Specialists consists of?
If you answered "yes", then we have some great news!
We're hiring, and this could be the perfect opportunity for you to join our Fraud Operations team.
You will be tasked with making our award-winning platform a safer place to play, working side-by-side with colleagues across the globe.
As a Fraud Operations Specialist, you will also have the chance to leave your footprint and shape the destiny of over 14 million players worldwide.A working pattern suited for you!We get that the standard working day doesn't suit everyone.
If you're not an early bird and like getting things done in the late hours, the late shift Fraud Operations Specialist role will allow you to balance life's most important aspects.What you'll do:A week in the life of a Fraud Operations Specialist:Our Fraud Operations Specialist is responsible for assisting other team members with intricate issues raised by the Group's players and for reviewing both customer accounts and system alert activities.
You will report directly to a Fraud Operations Team Leader and your shifts will last nine hours following a staggered days pattern.Now, here's an example of what a week could look like with us:Monday: OFF - Nothing better than to start the week with a day off, right?
Enjoy it!Tuesday: You kick start the week by verifying some KYC documentation, processing several real-money transactions, and actioning a couple of system alerts generated by our customers' activities.Wednesday: You've found your rhythm and acquired an inclusive understanding of the issues that must be resolved, so it's time to analyse and understand fraudulent behaviours as well as the transactions' lifecycle processes.
You perform risk assessments on our customers' accounts and ensure that the players use our platform solely for its main purpose: entertainment.Thursday: You support our clients with specific assistance in accordance with our internal procedures.
You handle some third-party contacts, analyse a few transactions across a variety of payment methods, and provide accurate information for management reporting purposes.Friday: You start your shift by monitoring players' accounts and transaction data for suspicious activities and possible fraud.
It's time to prevent a few credit card frauds and identify several doctored documents, all whilst ensuring that any suspicious activity is reported in a timely and efficient manner