Job title: Fraud Operations Specialist -Spanish and English - Late Shift Location: Ceuta Overview of the role: Have you ever considered what a week in the life of our bilingual Fraud Operations Specialists consists of?
If you answered "yes", then we have some great news!
We're hiring, and this could be the perfect opportunity for you to join our Fraud Operations team.
You will be tasked with making our award-winning platform a safer place to play, working side-by-side with colleagues across the globe.
As a Fraud Operations Specialist, you will also have the chance to leave your footprint and shape the destiny of over 14 million players worldwide.
A working pattern suited for you!
We get that the standard working day doesn't suit everyone.
If you're not an early bird and like getting things done in the late hours, the late shift Fraud Operations Specialist role will allow you to balance life's most important aspects.
What you'll do: A week in the life of a Fraud Operations Specialist: Our Fraud Operations Specialist is responsible for assisting other team members with intricate issues raised by the Group's players and for reviewing both customer accounts and system alert activities.
You will report directly to a Fraud Operations Team Leader and your shifts will last nine hours following a staggered days pattern.
Now, here's an example of what a week could look like with us: Monday: OFF - Nothing better than to start the week with a day off, right?
Enjoy it!
Tuesday: You kick start the week by verifying some KYC documentation, processing several real-money transactions, and actioning a couple of system alerts generated by our customers' activities.
Wednesday: You've found your rhythm and acquired an inclusive understanding of the issues that must be resolved, so it's time to analyse and understand fraudulent behaviours as well as the transactions' lifecycle processes.
You perform risk assessments on our customers' accounts and ensure that the players use our platform solely for its main purpose: entertainment.
Thursday: You support our clients with specific assistance in accordance with our internal procedures.
You handle some third-party contacts, analyse a few transactions across a variety of payment methods, and provide accurate information for management reporting purposes.
Friday: You start your shift by monitoring players' accounts and transaction data for suspicious activities and possible fraud.
It's time to prevent a few credit card frauds and identify several doctored documents, all whilst ensuring that any suspicious activity is reported in a timely and efficient manner.
Saturday & Sunday: It's time to relax, recharge your batteries and get ready for next week!
What you'll bring: Your experience: Fluency both in Spanish and English Previous experience in online fraud investigations and/or online payment processing merchant systems might give you the upper hand Alternatively, we'd be looking for 2+ years of Customer Service Representative experience in the gaming, e-commerce, financial, or banking industries Working knowledge of international document verification, KYC and AML/CFT procedures A versatile understanding of the MS Office package The ability to think both linearly and outside of the box Vast attention to detail Problem solving and resourcefulness in working under pressure Being a master in deduction and analysis Desired skills and little things that help: Proficiency in any additional language is a plus Understanding of online payment lifecycle in e-commerce environment Motivation to work in a dynamic, highly technological environment So, what about the important questions?
Will I be part of part of a successful team?
– Yes!
We take our job seriously and perform the pertinent background checks and can hereby confirm that you'll be part of a forward-thinking team with great skills and untold potential.
Is there any room for development?
– You bet there is!
Along with the opportunity to develop within the Fraud Operations Department (Senior Specialist, Team Leader, Fraud Quality Specialist), you can develop outside as part of the Marketing, Compliance, Regulatory, IT, Project and Product Management, HR teams, and many more.
Do you offer any special benefits?
– Absolutely!
We pride ourselves on our benefits package.
Your package will include: Discretionary annual performance bonus Up to 30 days annual leave Health and Dental Insurance for you, your partner and your children (if you are all registered at the same address) Personal life insurance and disability coverage A personal interest allowance to let you learn something new or pursue a hobby External learning support of up to £2,000 or equivalent in local currency Looking to extend your family?
You will receive a cash gift of 1,000 EUR for your new addition whilst working for us.
Why choose us: Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.
Equal opportunities: At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive.
We embrace and celebrate diversity, respecting all our uniqueness and differences.
Learn more about the works we are doing on Inclusion and Belonging here: Inclusion and Belonging The group: *PokerStars* is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment.
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