About the Position
This exciting position will be a key contributor in executing the global online risk fraud and digital payments strategy. The Online Risk Fraud & Payments team has responsibility for Fraud Strategy, KYC & Customer Verification, Fraud Operations, Payment Strategy, Bank Relationships, and Payment Operations. This position requires a person who can roll up their sleeves and make things happen, has strong "Card not present" (CNP) and payments risk experience in eCommerce / eCommerce environments, and / or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile) with a focus on enabling business and maximizing returns.
Key Responsibilities Include
Analyze, research and review card not present (CNP) transaction activity to identify fraud loss reduction and incremental revenue opportunities.
Develop recommendations to decrease fraud loss and increase revenue.
Monitor and review the fraud risk generated from the various fraud prevention filters and security exception files.
Analyze current fraud trends and provide input into rules and parameters.
Conduct research and analysis, prepare management reports and make recommendations to senior officers.
Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.
Develop and maintain Policy and Procedure documentation.
Work closely with Accounting, Compliance, and Customer Service on fraud and payment related issues.
Process and resolve chargebacks, disputes, and returns.
Support accounting and reconciliation functions as they relate to payments.
Assist customer service representatives with questions or issues regarding potentially fraudulent orders.
Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.
Conduct follow-up research on fraudulent transactions.
Keep detailed records of suspicious activity, analyze trends, and communicate security threats to management.
Cancels fraudulent orders and serves as a point of contact between customers and credit card banks.
Perform other duties as assigned.
Key Experience Requirements
Associate's degree required (Bachelor's a plus) or comparable work-related experience.
Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus.
Understanding of credit card chargebacks, disputes and bank return processing and rules
Excellent verbal and written communication skills in English.
Ability to work on different reports to assist the day-to-day operations of the department.
Solid analytical, interpretive, and problem-solving skills.
Ability to analyze diverse information and develop strategy recommendations.
Must be able to meet strict deadlines.
Must possess strong internet research skills along with the ability to navigate multiple systems at once.
Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
Strong understanding of customer needs.
Persistent and results focused – must be able to deliver results in an environment which requires a high tolerance for ambiguity.
Extensive multi-tasking and prioritization skills – needs to excel in fast paced environment with frequently changing priorities.
Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.
Demonstrated critical thinking, collaboration, and time management skills.
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