Position ID: 9A.335 Fraud Analyst Role Purpose: Responsible for reviewing documents received from customers during the process of regulatory verification and taking a decision on documents requested from fraud processes according to existing regulatory, CDD and AML policies.
Conducting fraud and risk checks on customers by reviewing behaviours on a transaction, withdrawal, and account level.
Mitigating fraud risk through effective review of accounts raised in processes relating to fraudulent and abusive activity.
Reports To: Fraud Team Leader Department: Fraud Location: Ceuta Accountabilities: This is a target-driven role, focusing on proper analysis and decision-making while attaining set KPIs per day/month in order to meet the defined SLAs.
Reviewing documents received as a requirement from fraud risk processes.
Updating customer accounts with relevant risk, verification, and regulatory statuses.
Investigating, analyzing, and taking relevant actions on accounts identified in fraud processes, from existing queues and reports.
Identifying fraud trends and player behaviours across groups of accounts raised in fraud procedures.
Reviewing and approving customer withdrawals, making decisions based on current regulatory policies and fraud procedures.
Contacting customers from fraud risk processes and providing information to resolve and/or verify account details.
Ensuring continuous understanding of the industry rules and standards.
Escalation of uncovered trends and irregularities.
General understanding of the industry rules as it applies to AML.
Contributing to the compilation of and submission of regular reporting, as needed.
Adjusting to both working from home and/or working from the office based on company policies depending on business needs.
Flexibility on different shifts and scheduling requirements as needed.
Key Performance Indicators: Highest Quality of service provided; attainment measured through Quality Assessments.
Maintaining SLA requirements in queues & tasks within Fraud Analyst domain.
Maintaining low levels of fraudulent activity and chargeback levels according to targets set by the Fraud Management.
Main Relations: Fraud Director Fraud Operations Manager Fraud & Risk Operations Manager Fraud Team Leader Fraud Analysts Fraud Departments in The Philippines, Gibraltar & Romania Head of Spanish Market Operation HR Teams Knowledge Skills & Experience: Must have/Essential Skills: Excellent analytical skills.
Great eye for detail.
Investigative nature.
High level of problem-solving skills.
Effective decision-making abilities.
Ability to work under pressure.
Ability to work on own initiative.
Good English communication skills (both verbal and written).
PC literate; basic Microsoft Office knowledge.
Competencies: Excellent decision-making and analytical skills.
Excellent working knowledge of the Fraud key functions, procedures, and policies.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Ability to work independently and as a part of a team in a dynamic and fast-moving environment.
Ability to meet targets, deadlines, remaining within required SLA as set by the team leader and/or management.
Working Hours: 40 hours per week covering a variety of 8-hour shifts Mon-Sun, according to business needs.
The Team is required to work 5 shifts in any given week with 2 rest days, which may be together or split.
Since the business operates 365 days a year, Bank Holidays are considered normal working days.
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