Poste
An invitation to dream, Louis Vuitton fragrances capture the Maison's adventurous spirit of travel in an emotional and sensorial journey. Our exclusive creator, Jacques Cavallier Belletrud masters every step from flower fields to composition with raw ingredients. A native Grassois, son and grandson of perfume makers, his expertise is infused into his visionary approach, which places innovation at the forefront of creation.
As a Fragrance Advisor, you will be an ambassador of the Brand, with a special focus on fragrance category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will be the voice of fragrance category for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.
Missions
Be an Exceptional Client Advisor
Achieve individual and contribute team objectives, being accountable for the sales results of Fragrances in your store as well as the commercial results of all categories.
Welcome every Client and enhance their experience, setting the example to the rest of the team for the best fragrance consultation and Client Experience.
Discover every Client, closely following existing Clients, proactively recruiting new ones, leveraging the different tools to engage and build long term relationships; managing a wide portfolio of VIC and potential Clients.
Provide expertise and comprehensive advice on fragrance category to Clients (whether style related or technical), assess the Client's style and match with product recommendations.
Be a strong advisor for your Clients assessing their style and tastes matched to product recommendations.
Support team members when they have Clients requiring more detailed information.
Perform as a team-player, participating in all activities contributing to the overall objectives of the store.
Develop strong Brand and product knowledge with stories to share with Clients across all categories.
Promote the Fragrance Category
Be role model of the Client Experience regarding fragrances, conveying the story behind all the product mix and storytelling of fragrance and mastering the fragrance ritual.
Provide consultations and be able to deal with the most demanding situations and with fragrance connoisseurs.
Master a deep knowledge in fragrance: history, competition, trends, vocabulary, gesture, raw materials, composition, extraction method, ingredients of the Perfumer, structure of a perfume…
Demonstrate leadership in terms of Clienteling: know and develop Clients for fragrance category with a focus on local Clients.
Be a partner to the Team Manager in charge of fragrance category; provide them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...)
Be a partner to the Retail Learning team to develop selling skills and fragrance knowledge in the store.
Be a point of reference on fragrance category in store, sharing passion for the product and inspiring others.
Nurture a thorough knowledge of the competition.
Animate Fragrance operations
Responsible for visual merchandising and day-to-day appearance of the fragrance counter, following the guidelines from Visual Merchandisers.
Handle after-sales service related to fragrances.
Master the techniques for refilling of fragrance bottles for Client with the specific Louis Vuitton system.
Support fragrance inventory both on the sales floor and back of house.
Provide qualitative feedback on fragrances based on interactions with Clients.
Ensure sample fragrances are properly adjusted in RMS.
Profil
Passion for Louis Vuitton, and deep knowledge of the Field of Fragrance.
Professional attitude with commercial mindset, and willing to take responsibility and ownership.
Agile individual who has a strong sense of curiosity and empathy.
Strong interpersonal skills and positive attitude.
Fluent in English, additional languages are a plus.
Informations complémentaires
Louis Vuitton respects and promotes equal opportunities. We celebrate and embrace the uniqueness of each individual and are committed to creating an inclusive work environment.
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