Ofertas de empleo Customer Support Advisor - Gaelic Speaker
Publicada: 16.12.2024.
Actual hasta: 30.12.2024
Contract: Permanent (1 month probation)
Customer Support Advisor - Gaelic Speaker, Barcelona
Salario: a convenir
Are you passionate about helping others and providing outstanding service?
We have the perfect opportunity for you!
We are seeking enthusiastic Customer Support Advisors fluent in Gaelic to join our dynamic team.
In this role, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our products and services.
Your responsibilities will include: Positive Interactions: Engage in positive and understanding conversations with customers.
Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.Keep Records Updated: Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.Support Our Community: Provide exceptional support to our drivers and passengers through phone, email, and digital channels.
You'll ensure all issues and needs are logged and managed according to our processes and guidelines.Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work.
Follow all Client policies, EU legal frameworks, and local government regulations.Requirements: Fluent Gaelic: You're confident communicating in Gaelic, both written and spoken.English Communication: You'll be working with an international team, so you need to be comfortable in English too!Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.Eligibility: Be eligible to work in Spain.Benefits: Starting date: January 2025.Contract: Permanent (1 month probation).Salary: 27.000€ gross per year.Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday between 9 am and 6 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).Fully Paid Training: that optimally prepares you for your job - 3 days duration (office-based).24 holiday days: per year on a full-time basis.Work Model: Hybrid working model.El anuncio original lo puedes encontrar en Kit Empleo: aquí
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