.About Yuma: Yuma is building Autonomous AI Agents dedicated to customer support and e-commerce. We have a fairly advanced platform supporting more than a hundred paying customers. Our agents are powered by knowledge and processes. They take actions and fetch external information from internal apps as needed.Our top merchants are automating up to 60% of their support tickets through Yuma.Yuma was founded by Guillaume Luccisano, a 3rd time YC founder.POSITION OVERVIEW: As the founding SaaS Account Manager, you will have a key role to manage and expand our relationship with existing clients, ensuring their ongoing success and satisfaction with our solutions. This role requires a strategic thinker with strong relationship management skills, capable of driving client success and revenue growth in a dynamic environment. This is a strategic role that goes beyond client interaction, involving significant involvement in the creation and development of the account management function at Yuma.KEY RESPONSIBILITIES: Client Relationship Management: Act as the primary point of contact for key accounts, ensuring clients are satisfied with our products and services. Build and maintain long-term relationships with clients, understanding their unique needs and providing tailored solutions.Revenue Growth: Drive revenue growth by helping clients increase their usage of the platform. Identify and capitalize on new business opportunities within existing accounts to maximize value.Onboarding and Training: Oversee the onboarding process for new clients, ensuring a smooth and successful implementation of our AI solutions. Provide ongoing training and support to help clients fully leverage our platform.Collaboration: Work closely with cross-functional teams including sales, product, growth, and customer success to align efforts. As we're working in a product-focused company, providing feedback about customer needs to the product team is essential.Market Insights: Stay abreast of industry trends, competitive landscape, and market dynamics to identify new opportunities and inform strategic decision-making.Documentation and Reporting: Maintain accurate records of sales activities, pipeline management, and client interactions using CRM software. Provide regular reports and updates to senior management.QUALIFICATIONS: 3 to 7 years of experience in Account Management, focused in B2B, preferably within SaaS or e-Commerce. A profile with previous experience in Sales is highly appreciated.Proven track record of exceeding targets and driving revenue growth in a dynamic and fast-paced environment with existing clients.Self-starter with a proactive mindset, ready to work in an unstructured environment and shape it day after day.Excellent communication and presentation skills, with the ability to articulate complex technical concepts in a clear and compelling manner.Highly organized, with excellent time management skills and the ability to prioritize tasks effectively
