.We are a leading firm in the finance industry, renowned for our commitment to delivering outstanding financial services and innovative solutions. As part of our expansion efforts, we are seeking a motivated and customer-oriented Dutch Speaking Customer Advisor to join our team in Madrid. This role offers an exciting opportunity to be part of a dynamic environment where your contributions will be recognized, and you will have excellent opportunities for professional growth.Position Overview: As a Dutch Speaking Customer Advisor, you will be a key player in delivering exceptional service to our Dutch-speaking clients. Your main duties will include managing client inquiries, resolving issues, and providing support related to our financial products and services. This role is based on-site in our Madrid office, where you will work closely with a dedicated team to ensure high-quality customer support and contribute to our success in the finance sector.Key Responsibilities:Client Interaction: Provide professional and prompt assistance to Dutch-speaking clients through various channels such as phone, email, and chat, addressing their inquiries and concerns effectively.Issue Resolution: Identify and resolve client issues in a timely manner, ensuring all concerns are addressed to the client's satisfaction.Product Expertise: Acquire and maintain in-depth knowledge of our financial products and services to deliver accurate and helpful support.Effective Communication: Maintain a courteous and professional tone in all client communications, building strong relationships and ensuring a high level of client satisfaction.Accurate Documentation: Record detailed information about client interactions, feedback, and resolutions in our customer management system for accurate follow-up and tracking.Feedback Contribution: Share insights and feedback with management on recurring client issues and potential improvements to enhance our service quality.Collaborative Teamwork: Work collaboratively with colleagues and other departments to provide a seamless client experience and exchange best practices.Compliance: Follow company policies and procedures, ensuring confidentiality and adherence to relevant regulations and standards.Qualifications:Language Skills: Fluency in Dutch (both written and spoken) is essential, with good proficiency in English for internal communication.Customer Service Experience: Previous experience in a customer service role is advantageous but not required. We are open to candidates with a strong willingness to learn and a customer-focused attitude.Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information in a clear and empathetic manner.Problem-Solving Abilities: Strong analytical skills and the ability to effectively resolve client issues through critical thinking and proactive problem-solving
