.Four Seasons Hotels and Resorts – Mallorca, Islas BalearesFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate and is currently undergoing restoration and renovation, scheduled to open its doors as a Four Seasons resort in June 2024.Key Responsibilities:Oversee daily operations on assigned floors, ensuring high standards of cleanliness and guest satisfaction.Supervise housekeeping staff, providing training, support, and performance evaluations.Conduct regular inspections of guest rooms and common areas to ensure adherence to quality standards.Address guest inquiries and concerns promptly, ensuring timely resolution of issues.Collaborate with other departments to coordinate guest services and maintain a seamless operation.Our Ideal Floor Supervisor candidate will have:Experience in Hospitality: Previous experience in a supervisory or managerial role within a hotel or hospitality environment, specifically in housekeeping or operations.Strong Leadership Skills: Proven ability to lead, motivate, and manage a team effectively, fostering a positive work environment and ensuring high performance.Attention to Detail: Exceptional attention to detail in inspecting guest rooms and public areas to ensure cleanliness and adherence to the hotel's standards.Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with team members, guests, and other departments.Customer Service Orientation: A strong focus on guest satisfaction and the ability to address guest inquiries or complaints promptly and professionally.Problem-Solving Abilities: Competence in identifying issues quickly and implementing effective solutions to maintain operational efficiency.Time Management Skills: Ability to prioritize tasks and manage time effectively to meet deadlines, especially during peak hours