.As the Floor Manager you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.Key Responsibilities:Offering customers a high level of service through styling advice, product knowledge and store experienceAnalysing selling information and working with the store manager to maximise the sales performance of your department/ concessionLeading a team of sales assistants to achieve excellent standards of serviceSupporting recruitment and ensuring induction and training of new starters is carried outAssisting the Store Manager in identifying future talents and putting together development plans to support their progressionOverseeing store operationsBeing a brand ambassador and providing the best experience for our customersStepping into the role of Store Manager in their absenceQualifications For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.What You Need to Succeed:KnowledgeYou understand what makes a great customer experiencePrior retail or customer-facing experienceFluent in Spanish and English is a plusMotivationYou enjoy creating a positive work environment and leading a teamYou are results-focused & enjoy multitaskingYou enjoy developing yourself & othersBehaviourYou contribute to building a well-functioning team and embrace different points of viewYou stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experienceYou support others to grow by giving constructive feedbackYou are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactionsYou take initiative and personal responsibility for achieving set tasks and providing our customers with a great experienceYou are able to prioritise efficiently and adapt to sudden changesYou communicate clearly & concisely, actively listening to other perspectivesYou see opportunities to improve everyday processesPast AchievementsExperience in driving sales through othersExperience in recruiting; managing talent, performance and developing team members is an advantageAdditional Information This is afull-time position with a contract of 40 hours a week. Apply by uploading yourCV as soon as possible