As the Floor Manager you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.
Key Responsibilities: Offering customers a high level of service through styling advice, product knowledge and store experienceAnalysing selling information and working with the store manager to maximise the sales performance of your department/ concessionLeading a team of sales assistants to achieve excellent standards of serviceSupporting recruitment and ensuring induction and training of new starters is carried outAssisting the Store Manager in identifying future talents and putting together development plans to support their progressionOverseeing store operationsBeing a brand ambassador and providing the best experience for our customersStepping into the role of Store Manager in their absenceQualificationsFor the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.
What You Need to Succeed: Knowledge You understand what makes a great customer experiencePrior retail or customer-facing experienceFluent in Spanish and English is a plus
Motivation You enjoy creating a positive work environment and leading a teamYou are results-focused & enjoy multitaskingYou enjoy developing yourself & others
Behaviour You contribute to building a well-functioning team and embrace different points of viewYou stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experienceYou support others to grow by giving constructive feedbackYou are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactionsYou take initiative and personal responsibility for achieving set tasks and providing our customers with a great experienceYou are able to prioritise efficiently and adapt to sudden changesYou communicate clearly & concisely, actively listening to other perspectivesYou see opportunities to improve everyday processesPast Achievements Experience in driving sales through othersExperience in recruiting; managing talent, performance and developing team members is an advantage
Additional InformationThis is afull-time position with a contract of 40 hours a week. Apply by uploading yourCV as soon as possible. Due to data policies, we only accept applications through our career page.
We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .
Additionally, colleagues based in Spain receive:
Up to 840 euros annually for purchasing clothing at COS
A day off on your birthday
Inclusion & Diversity At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description
COS
COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here
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