As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised, and always welcoming.
Key Responsibilities: Offering customers a high level of service through styling advice, product knowledge, and store experience.Analysing selling information and working with the store manager to maximise the sales performance of your department/concession.Leading a team of sales assistants to achieve excellent standards of service.Supporting recruitment and ensuring induction and training of new starters is carried out.Assisting the Store Manager in identifying future talents and putting together development plans to support their progression.Overseeing store operations.Being a brand ambassador and providing the best experience for our customers.Stepping into the role of Store Manager in their absence.Qualifications: For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship, and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.
What You Need to Succeed: Knowledge: You understand what makes a great customer experience.Prior retail or customer-facing experience.Fluent in Spanish and English is a plus.Motivation: You enjoy creating a positive work environment and leading a team.You are results-focused and enjoy multitasking.You enjoy developing yourself and others.Behaviour: You contribute to building a well-functioning team and embrace different points of view.You stay up to date with the latest trends, customer needs, and competitor activity and put forward ideas on how to maximise selling and the customer experience.You support others to grow by giving constructive feedback.You are self-aware, understand that actions have consequences, and are respectful and non-judgemental in your interactions.You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience.You can prioritise efficiently and adapt to sudden changes.You communicate clearly and concisely, actively listening to other perspectives.You see opportunities to improve everyday processes.Past Achievements: Experience in driving sales through others.Experience in recruiting, managing talent, performance, and developing team members is an advantage.
Additional Information: This is a full-time position with a contract of 40 hours a week. Apply by uploading your CV as soon as possible. Due to data policies, we only accept applications through our career page.
We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
Additionally, colleagues based in Spain receive:
Up to 840 euros annually for purchasing clothing at COS.A day off on your birthday.Inclusion & Diversity: At H&M Group, we're determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible, and how we choose to relate to our colleagues and customers all over the world; therefore, all diversity dimensions are taken into consideration in our recruitment process.
Company Description:
COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection pays meticulous attention to sustainable craftsmanship, quality, and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows, and contemporary culture to create an experience beyond the expected.
#J-18808-Ljbffr