Flemish- / Dutch-speaking Customer Representative for Belgian market Job details: Location: Málaga Job type: Permanent Discipline: Customer Service Reference: 33056 Contact Name: Katoo Roekens Job description: One of our clients is looking for a customer friendly and enthusiastic Customer Representative to work for the Belgian market! Find out more below! The role: Your main mission will be to ensure a quality remote customer relationship that meets expectations. This includes: Management of reservations (modification, cancellation or creation of new reservations) Manage the back-office of reservations (issuance, modification and cancellation of reservations) After-sales service (litigation and compensation management) Manage and manage the administrative process (invoicing, written communication, travel documents) In short, you are a customer advisor, Ambassador of customer satisfaction! Requirements: We're looking for someone with strong interpersonal skills, good listening skills and a sense of service! Bilingual Flemish/Dutch (+French would be ideal) and English. We will appreciate you as caring, empathetic, curious and dynamic! A good team spirit, a taste for challenges will come in handy on a daily basis! You demonstrate good oral and written expression. You demonstrate an ability to adapt. You must be IT literate in order to easily handle our tools. Previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) is a plus. We offer: Full-time (39 hours/week) and long-term contract Schedule (rotative): Monday - Saturday from 09:00 to 18:00 Salary: 20.000 euros gross/year + up to 4.000 euros gross/year Internal Development Program Opportunity to join an international team About us: Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries. #J-18808-Ljbffr