Fleet Front Office Agent Italy

Start something great today. Go Goodyear!
Main tasks:

Provide support to our fleet customers and service providers with regards to total partner satisfaction and smooth operation of our processes.
Successfully drive the Helpdesk process including handling of possible disputes, prioritizing queries, and ensuring timely back-office support.
Work closely together with Commercial Sales and Truck Fleet team to provide system and administrative support.
Occasionally partner with Commercial Sales and Truck Fleet team to support customer calls/visits and provide advice for existing/new contracts.

Requirements & skills:

Degree.
Work experience in sales call centers and/or tire business would be an asset.
Commercial attitude.
Business acumen for working with Sales, Customers, and Service providers.
IT knowledge especially SAP applications and MS Office (Access, optional).
Interest in Tire technology and Transportation business.
Ability to work in a team.
Agility to deal with changing environment and customer requests.
Flexibility for occasional customer visits.
Languages: Fluent in Italian, English & local language.


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