TUI Business: CIO
Band: 4
Location(s): FlexibleMadrid, ES, 28010Palma de Mallorca, ES, 07000Malaga, ES, 29001Valencia, ES, 46013Hours per week: 37.5-40
Type of contract: Permanent
At TUI we're ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal. We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
The Senior Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving. Working within a fast-paced agile environment, the Senior Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.
WHAT YOU WILL BE DOING:As a Senior Business Analyst, you are part of a cross-functional team that delivers Software solutions from conception to operation. You will collaborate with the Product Owner, other Business Analysts and Software Engineers to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner.
You're responsible for evaluating solution options, consulting with a range of stakeholders as needed to define and articulate business needs in a way that enables the design and delivery of technical solutions that add value across TUI global platforms and services. You use your deep understanding of TUI products and systems, business models, processes, data flows and their link to business capabilities to plan and deliver high quality business analysis that supports the ongoing delivery of growth and digital transformation across our key markets.
Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/downstream services. You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. This means you also work across the lifecycle of the product and help roll out new features to key stakeholders and power users and keep documentation up to date.
You can provide business analysis to multiple delivery teams and work closely with the Product Owner and Business Owners to prioritise and manage complex backlogs. As a Senior Business Analyst you are focusing on solving business problems in the best way and are well-connected across the domain, within the broader TUI community and relevant Communities of Practice.
You love to work in an international, multi-cultural team. You challenge constructively and have high expectations of yourself and others. You always drive for excellence, ownership and self-organisation at team and personal level. You regularly coach, guide and develop more junior colleagues. You love to learn and acquire new skills and keep up to date with latest developments in your focus areas.
As part of your role and seniority you will also be working closely with the PODs 3 Technology Team Leads, the Head Of Technology, and TUI Procurement with managing the PODs Purchase Orders, incoming Invoices and contract extensions (potentially taking 10-20% of your time).
WHAT WE ARE LOOKING FOR:Excellent analytical skills and commercial acumen. Adept at understanding complex problems and communicating findings to technical and non-technical stakeholders.Collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure.Experience in working across multiple complex products/services/system domains.Proficient at using requirements elicitation methods.Deep knowledge in and extensive experience with creating, analysing and validating detailed functional specifications and elements of systems design; including data rules, business rules, wireframes or other detailed deliverables that articulate how a business need should be satisfied.Experience in coaching more junior colleagues.Track record of successfully using requirements elicitation and communication techniques including workshop facilitation, documentation analysis, interviewing and brainstorming.A good understanding of agile/lean software delivery methodology, tools and techniques and the software development lifecycle including knowledge of Scrum and Kanban.Customer centric, passionate about delivering great digital products and services.Passionate about continuous improvement.Open minded, inquisitive, life-long learner.Comfortable with ambiguity, highly autonomous.Not afraid to challenge incoming requirements and through constructive dialogue validate requirements.
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