[Fl-053] - Junior Service Desk Analyst

Ebury is a hyper-growth FinTech firm, named as one of the top 15 European Fintechs to work for by AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.
Junior Service Desk Analyst Location: Ebury Malaga - 4 days in the office and 1 day from home office working policy.
The Department The Service Desk department is responsible for supporting and maintaining the company's IT systems and for providing efficient desktop support to all end users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provisions.
The Position The post holder will provide effective IT assistance across all aspects of the business and will provide backup and support to the Service Desk team as required. The post holder is responsible for supporting and maintaining the Network Infrastructure and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects, activities, and cloud-based infrastructure.
Duties/Areas of Responsibility Assisting with the on/offboarding process in accordance with HR requirements and procedures.
Setting up and configuring new laptops and desktops.
Completing internal user moves.
Creating purchase requisitions for IT hardware/software.
Undertake small to medium-sized IT projects as instructed.
Diagnose and resolve technical issues on Windows PCs, Macs & Chrome OS devices.
Provide local and remote desktop support to + users in 24 global offices.
Prepare and maintain documentation where appropriate.
Provide assistance and support to colleagues in IT-related matters.
Ensure that a high level of customer service and support is provided to all internal and external customers at all times.
Out of hours work may be required on an ad hoc basis or as needed.
Personal Attributes Ability to work under pressure is a must - Ebury is a fast-paced and quickly changing environment. Able to work on own and use initiative.
Required Experience Basic level understanding of the Windows OS.
Fluent in English.
Desirable Experience Google Workspace.
Mac OS X and Chrome OS.

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