(Fjz-858) | Microsoft 365 System Engineer

We are recruiting a Collaboration System Engineer specialized in Microsoft 365 to continue our journey from on-premise to the cloud.
In this role, as part of our global and international team, you will be responsible for ensuring the seamless operation and optimal utilization of Microsoft Teams, SharePoint online, Power Automate, and other collaboration tools such as Zoom or Webex within the organization.
This role combines technical expertise with excellent communication skills to provide support, troubleshoot issues, and optimize collaboration solutions for our internal clients.
What You Will Do Provide technical 3rd level support for Microsoft 365 and troubleshoot issues promptly, collaborating with IT teams to resolve complex technical problems.
Create documentation and user guides to facilitate self-help resources.
Investigate collaboration-related issues (messaging, video conferencing problems, live events, etc.).
Configure and optimize Microsoft Teams settings to align with business needs.
Monitor and fine-tune systems for performance and cost-effectiveness.
Ensure compliance with security policies and industry regulations for collaboration systems and implement security best practices to safeguard data.
What You Bring Bachelor's degree in Information Technology, Computer Science, or related field.
An equivalent combination of education, certifications, and experience may substitute a degree.
A minimum of 2 years of experience in a Microsoft 365 environment (Teams, SharePoint online, OneDrive, Power Automate) in a 2nd or 3rd level support role.
Advanced English and Spanish, both written and spoken, to interact with international colleagues.
Analytical and problem-solving skills with a strong teamwork and collaboration mindset and excellent communication and interpersonal attitude.
Open to doing rotative on-call duty service approximately every 6 weeks (this is economically compensated).
Ref: (6209) - Las Rozas de Madrid, Madrid, España - Indefinido - Experiência de 2 a 5 anos - 0 - ingles - castellano #J-18808-Ljbffr