How you'll help us Keep Climbing (overview & key responsibilities)
Vision: Serve as a key liaison with a variety of different parties and deliver world-class service to all our customersMission: Co-coordinate a SAFE, on time aircraft turn around process and uphold the Delta customer experience to its highest possible standardsAs a Fixed Term Ticket/Gate Agent (Customer Service Agent), you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and as pleasant as possible. At Delta, our brand is critical to our continued success. You will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process. Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding.
Summary of Responsibilities include:Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentationTagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 poundsOpening, closing, and securing aircraft doorsEscorting unaccompanied minors and disabled passengers throughout the airportScheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight scheduleYou will also work a minimum of 25 hours per week with the options to work additional hours as needed.
What you need to succeed (minimum qualifications)
Must be at least 18 years of ageMust have authorization to live and work in Spain at the time of applying to this positionProficient in English and SpanishAbility to read, write, with strong verbal and written communication skills, using proper grammar, tone, and pronunciationPossess basic computer skills and be proficient in Microsoft Office applicationsFrequently lift bags or items weighing up to and including 70 poundsConsistently makes safety and security, of self and others, a priorityEmbrace diverse people, thinking and styleBe willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays(If transferring internally) Must be performing satisfactorily in present positionWhat will give you a competitive edge (preferred qualifications)
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Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading profit sharing program, and performance incentivesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental healthDomestic and International space-available flight privileges for employees and eligible family membersWorld-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintRecognition rewards and awards through the platform Unstoppable TogetherBusiness Resource Groups were created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesAccess to over 500 discounts, specialty savings and voluntary benefits through Delta perks
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