How you'll help us Keep Climbing (overview & key responsibilities)
Vision: Serve as a key liaison with a variety of different parties and deliver world-class service to all our customers
Mission: Co-coordinate a SAFE, on time aircraft turn around process and uphold the Delta customer experience to its highest possible standards
As a Fixed Term Ticket/Gate Agent (Customer Service Agent), you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and as pleasant as possible. At Delta, our brand is critical to our continued success. You will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process. Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding.
Summary of Responsibilities include: Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds
Opening, closing, and securing aircraft doors
Escorting unaccompanied minors and disabled passengers throughout the airport
Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule
You will also work a minimum of 25 hours per week with the options to work additional hours as needed.
What you need to succeed (minimum qualifications)
Must be at least 18 years of age
Must have authorization to live and work in Spain at the time of applying to this position
Proficient in English and Spanish
Ability to read, write, with strong verbal and written communication skills, using proper grammar, tone, and pronunciation
Possess basic computer skills and be proficient in Microsoft Office applications
Frequently lift bags or items weighing up to and including 70 pounds
Consistently makes safety and security, of self and others, a priority
Embrace diverse people, thinking and style
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
(If transferring internally) Must be performing satisfactorily in present position
What will give you a competitive edge (preferred qualifications)
N/A
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading profit sharing program, and performance incentives
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Recognition rewards and awards through the platform Unstoppable Together
Business Resource Groups were created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Access to over 500 discounts, specialty savings and voluntary benefits through Delta perks
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