First Line Analyst (Dutch & Spanish speaker)Location: Barcelona, Cataluña, SpainSalary: €1040 - €1240 Per MonthJob type: ContractFluent Language: DutchCategory: Call Centre, Customer Service, IT, InternetJob Reference: 4812562Posted on: 13 Aug 2024Are you passionate about IT and customer support? Do you thrive in a dynamic, international environment where teamwork and innovation are at the core? We're looking for a Dutch-speaking First Line Analyst, fluent in Spanish and English, to join our Global Service Desk in Spain.In this role, you'll be the first point of contact for users across Europe, helping to resolve IT issues and support their digital transformation journeys. If you're eager to grow, contribute, and be part of a supportive team, we'd love to hear from you!Your responsibilities and impact as a First Line Analyst will be:Answering and supporting queries via tools, phone, and email, keeping daily contact with our users calling from all over EuropeResolving IT issues of our partners which can occur during office workDocumentation and logging of calls on the ticketing toolDelegation of problems which cannot be resolved to the competent teamsMaintaining and improving customer satisfaction levelCommunication with your direct team members and different departmentsSkills, qualifications and interests you need to succeed in this role:You are native or fluent in Dutch and have an advanced level of Spanish and EnglishYou are interested in learning about ITYou have a positive, can-do attitude and you like problem-solvingYou have logical thinking and enjoy helping other people to solve issuesYou have outstanding communication skills and a customer-focused mindsetYou enjoy working in a teamYou respect the time schedule and are punctualWhat's in it for you:Remote work 80% of the time - 4 days/month on-siteShifts Rotation: 8AM - 5PM Monday-Friday, one hour less on FridaysTicket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 monthsAnnual salary of 20,535.87€ gross/yearAn international environment where people support and respect each otherAccess to VIP District: gym discounts, restaurants, car wash, etcCareer development and leadership program opportunitiesFree online language classes (GER, FRE, SPA & ENG)Fast recruitment processFully paid trainingParking for bicyclesYour Future Company:Our client is Europe's leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.
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