Exciting Job Opportunity: Finnish-Speaking Onsite Travel Agency Customer Support in Barcelona (Locals Only) Are you a Finnish-speaking local in Barcelona with a passion for travel and a desire to provide exceptional customer service? We have a fantastic opportunity for you to join our dynamic team as a Customer Support Agent at a leading global travel agency. If you thrive in a fast-paced, multicultural environment and are eager to make a positive impact on travelers journeys, this is the perfect role for you What We Offer : Location : Barcelona , onsite only, offering the chance to work in a vibrant international city. Full-time position with a competitive salary package tailored to your experience and performance. Be part of a supportive and inclusive work environment within a global travel company, collaborating with team members from diverse cultural backgrounds. Opportunities for career development and growth within the company, with the potential to advance into more senior positions. Continuous learning with training programs designed to enhance your travel knowledge and customer service skills. Your Responsibilities : Serve as the first point of contact for Finnish-speaking customers, handling their travel inquiries, bookings, and support needs . Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and maintaining a positive customer experience. Communicate professionally via phone, email, and chat , providing clear and accurate information on travel options, policies, and procedures. Work closely with our internal teams to ensure seamless operations, including coordinating with sales, marketing, and logistics departments. Contribute to improving processes and services by providing feedback on customer interactions and identifying potential areas for enhancement. What Were Looking For : Native Finnish speaker with strong communication skills in English (both written and verbal). Previous customer service experience (preferably within a travel agency or similar industry) is highly valued but not required. Enthusiasm for travel and a strong desire to help customers plan their perfect trips, making memorable experiences possible. Ability to work well under pressure, manage multiple tasks, and meet deadlines in a fast-paced environment. Must already be based in Barcelona , as this is an onsite role and is open to locals only . A friendly, proactive, and solution-oriented mindset, with excellent interpersonal skills. Why Join Us? A chance to work in the heart of Barcelona , one of Europes most exciting and vibrant cities, with plenty of opportunities to enjoy the local lifestyle while working in a creative and innovative environment. Access to exclusive travel discounts , allowing you to explore new destinations and deepen your passion for travel. Collaborative culture where your contributions are valued, and you have the opportunity to grow both personally and professionally. Regular team-building events and social activities, fostering a positive and engaging workplace atmosphere. If you are a Finnish-speaking local looking to embark on an exciting new career in travel customer support, wed love to hear from you Apply today and take the next step towards a fulfilling role where you can help travelers from around the world create unforgettable experiences