Viking is looking for a Finnish speaking Team Leader for our Travel Care Assistance services for travel insurance customers. We assist customers with travel insurance who suffer from an incident, illness, or injury while traveling abroad. The service is provided in English, Norwegian, Swedish, Finnish, and Danish languages.
Responsibilities: Personnel responsibility.Providing necessary training.Coaching and competence development.Overseeing expected quality.Following service levels - KPIs and SLAs.Follow up on quality and deviations, plan and execute.Take part in recruiting.Implementation of new procedures, projects, and customers.Administration e.g., time sheets, salary file, absence routines, updating/maintaining shift plan.Create and maintain instructions and operations manuals.Resource management, shift planning, and maintenance.Covering for other Team Leaders in case of absence.Work closely with other departments within Viking Assistance Group.Qualifications: You have experience from travel assistance.Experience from customer service, travel industry, insurance, or health sector is also relevant.You have been a team leader before, or you would like to step up to become a team leader.You speak fluent Finnish and English (additional languages are a plus).You are an experienced user of IT solutions and can quickly learn new systems.Who are you? You thrive in a hectic environment. You can handle both operational as well as strategic thinking. You are good at prioritization and decision making. You have a structured approach and get things done. You communicate well and have good people skills. You see solutions instead of problems and have a flexible mindset.
We offer: A competitive salary.PC and mobile phone.Flexible work hours with rotation.A very good work environment with great colleagues.Newly renovated office centrally located in Torrevieja.The position reports to Travel Operations Manager. If you have any questions, you are welcome to contact Travel Operations Manager, Cristina Blanco, telephone number: +34 661 614 179 or email: or Live Nærø, Quality and Process Manager, mobile phone +47 92427255, e-mail: Starting date: as soon as possible. We look forward to hearing from you.
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