Finnish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customers to refine quality. Reporting & Improvement: Provide data and observations to improve overall customer experience. Assist in developing reports for quality metrics. Support & Training: Handle calls and support escalations as part of operational duties. Take part in training to better understand client needs and business processes. Job Requirements: Language Proficiency: Finnish (C1 level) and English (B1+ or higher). Attention to Detail: Strong accuracy in monitoring and logging data. Problem Solving & Analytical Skills: Ability to analyze data and suggest continuous improvements. Communication & Interpersonal Skills: Ability to communicate effectively in feedback and team environments. Technical Skills: Advanced computer literacy and ability to multitask across different systems. Personality Traits: Friendly, optimistic, and self-motivated with a service-oriented approach. Work Flexibility: Ability to work shifts or part-time (where legally applicable). Background Check: Clean criminal record and no payment defaults or credit issues with Klarna or similar financial systems. This role suits someone who is detail-oriented, analytical, and has a strong focus on customer service and quality improvement. The ability to coach and communicate feedback effectively in a team setting, alongside the flexibility to handle escalations, makes it a dynamic role. #J-18808-Ljbffr