Are you a master of communication, skilled at turning tough conversations into opportunities? Do you thrive on building connections, solving problems, and finding creative solutions? If so, we have the perfect role for you! At Freska, we believe every customer relationship is a story worth preserving. As leaders in the Nordic home cleaning business, we strive to deliver exceptional value to our customers. But sometimes, they need a little reminder of why they chose us in the first place. That's where you come in. As a Customer Retention Specialist , your mission is clear: help our customers rediscover the benefits of staying with us. You'll handle requests to cancel subscriptions and transform them into moments of insight, empathy, and resolution. Responsibilities: Engage: Proactively listen to customers' concerns, understand their reasons for canceling, and address issues with patience and professionalism. Inspire: Highlight the unique value of our services tailored to each customer's needs. Resolve: Work creatively to offer solutions, discounts, or tailored plans that make staying with us an easy choice. Build Loyalty: Leave every customer interaction with a sense of satisfaction, even if the outcome isn't a retention win. We offer: Basic salary of 1600 euros plus a very good commission without a cap. Health care allowance. Private insurance. Work from our beachfront office with an international team committed to having fun together. Participate in social activities with your work colleagues on and off the job. A structured training program where you get to know Freska and our services. A secure working environment with permanent employment and Spanish collective agreements. The opportunity to be part of an outstanding Winback team supported by the whole company. You have: Experience in customer service, sales, or retention is a plus, but we welcome enthusiastic learners! Exceptional communication and persuasion skills. Competitive spirit and the drive to achieve results. A customer-first mindset and a passion for turning challenges into wins. Practical information: Location: Fuengirola Employment type: Full time contract (37.5 hours per week) Start: January Working hours: 08:00 - 16:00 #J-18808-Ljbffr