Job Description
Why join us Are you enthusiastic about creating memorable experiences? Then come join us and work with energetic people who strive to enjoy every day.
We are looking for a Customer Lifecycle Manager to join our client's exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
What we offer you Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00Competitive salary and performance bonusGreat office location in MalagaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the Webhelp International Mobility ProgramYour responsibilities Secure new customer wins for CloudMaximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams, and channel partnersDrive alignment and teamwork within a team, department, or across organizational boundariesEngage with partners assigned to Opportunities to drive partner action to recommend the right solutions and close the dealProvide support to partner as neededActively monitor pipeline, collect feedback and update involved parties on closure, support close plan executionCollaborate with local TCM on pipeline and partner introductionsWhere TCM doesn't exist, curate and connect to customers an ecosystem of best-of-breed solutions in territory driving growth in customer acquisition, consumption & usage in assigned territorySurface customer wins for partner sell with evidence; surface partner capacity and capability needs and key Opportunities to Partner Management team to drive development and recruitment of new partnersControl main performance indicators and run rates of pipeline: hand-off rate, close rate, velocity, customer and agreement retention, revenue recapture, consumption, etc.Establish a foundation for how technology and services can meet customer/partner needsUse a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer's/partner's strategies and needsCreate value through the sales cycleWe'll be a great match if you: Are native or proficient in FinnishHave 3-6+ years of technology-related sales or business development experienceExperience working within a partner ecosystem and technical sales environment preferredBroad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions requiredDemonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferredFundamentals certification requiredUnderstand cloud deployment and adoption planningExperience with cloud-based productivity, collaboration, and communications solution designs, migrations, and management of technologyBachelor's degree requiredMajor or minor in computer science, mathematics, or engineeringProven track record of outstanding performance and achieving goalsExceptional interpersonal as well as verbal and written communication skillsShare our values of commitment, unity, integrity, recognition, and WOWDon't meet every single requirement? Our Client is dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
Who is the employer? Our Client is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, they are one of the main multilingual centers of the Group. The company focuses on creating memorable customer experiences and developing business solutions adapted to each company. They enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
Are you interested in applying or hearing more? Submit your application and our Finnish team will contact you!
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